Refund policy

RETURNS & REFUNDS

We want you to love your JELLOA purchase. If you change your mind, we offer returns within 30 days of receiving your order, subject to the conditions below.

CHANGE OF MIND RETURNS

You may request a return within 30 days of receiving your order.

To be eligible for a change-of-mind return, items must be:
• Unworn and unused
• In their original condition
• In their original packaging
• Free from damage or signs of wear

Proof of purchase is required.

Change-of-mind return shipping costs are the responsibility of the customer. Original shipping costs are non-refundable.

To request a return, please contact us at info@jelloajelly.com before sending anything back. We will provide you with return instructions.

Please do not send items back without contacting us first.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when you receive it and contact us as soon as possible if your item is faulty, damaged or incorrect.

If your product has a problem covered by the Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on the circumstances.

We will assess the issue and work with you to provide an appropriate remedy. If the product is confirmed to be faulty, we will cover reasonable return shipping costs where required.

Australian Consumer Law rights apply regardless of any other return policy stated here.

SALE ITEMS

Sale items may be eligible for change-of-mind returns under the same conditions outlined above, unless otherwise stated at the time of purchase.

Nothing in this policy limits your rights under the Australian Consumer Law.

EXCHANGES

We currently do not offer direct exchanges.

If you would like a different size or style, please contact us at info@jelloajelly.com. Where appropriate, you may return your original item and place a new order.

REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may take additional time to process the refund.

If you have any questions about returns or refunds, please contact us at:

info@jelloajelly.com