Privacy policy
Last updated: September 15, 2026
At JELLOA, we respect your privacy and are committed to protecting your personal information.
1. INFORMATION WE COLLECT
When you visit or make a purchase from our website, we may collect information such as your name, email address, phone number, billing and shipping address, payment and transaction information, and order details.
We may also automatically collect certain information about your device and how you interact with our website.
2. HOW WE USE YOUR INFORMATION
We use your personal information to:
● Process and fulfil your orders
● Arrange shipping and delivery
● Process payments
● Communicate with you about your orders
● Provide customer support
● Improve our website, products and services
● Send marketing communications where you have chosen to receive them
3. SHARING YOUR INFORMATION
We may share your information with trusted service providers who help us operate our business, such as payment providers, shipping companies and Shopify.
We do not sell your personal information.
4. COOKIES
Our website may use cookies and similar technologies to provide and improve our services, understand how customers use our website, and personalise your shopping experience.
5. YOUR PRIVACY RIGHTS
You may contact us to request access to, correction of, or information about the personal information we hold about you, subject to applicable laws.
You may also unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email.
6. DATA SECURITY
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
7. THIRD-PARTY SERVICES
Our website is powered by Shopify and may use third-party services to process payments, provide shipping services, analyse website usage and support our business.
These third parties may handle your information in accordance with their own privacy policies.
8. CONTACT US
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through the contact details provided on our website.
JELLOA
Australia
Email: info@jelloajelly.com